Shipping policy

At sweetslolita.com, we’re committed to making your delivery experience simple, reliable, and transparent. This page outlines where we ship, how your order is delivered, and what you can expect in terms of timing.

Free shipping on every order – no minimum purchase required.

Delivery Area

We currently ship to addresses within the United States only.
Orders to addresses outside the U.S. are not available at this time.

Shipping Method

All orders are shipped with USPS or other trusted courier partners offering similar service standards.
This ensures safe, reliable, and on-time delivery.

Shipping Costs

Free shipping on all orders placed through our website – no minimum purchase, no hidden fees.
No hidden charges or surprise fees at checkout.

Delivery Address

Orders are shipped directly to the delivery address you provide at checkout.
Please make sure your details are complete and accurate before finalizing your purchase.

Delivery Times

Order Cut-off:
Orders placed before 5:00 PM (GMT-8) begin processing the next business day.
Orders placed after this time are processed on the following business day.

Handling Time (2–5 business days):
Orders are confirmed, securely packed, and prepared for dispatch within 2–5 business days (Monday–Friday).

Transit Time (8–13 business days):
Once shipped, delivery usually takes 8–13 business days, depending on your location and courier schedules.

Total Delivery Time (10–18 business days):
Most orders arrive within 10–18 business days from the date of purchase.

Tracking & Issue Resolution

Tracking: Once your order ships, you will receive a “Shipment Confirmation” email with a tracking number. Track your order 24/7 on the carrier’s website (tracking updates may take 24–48 hours to appear).

Missing Orders: Contact us within 3 days of the “Delivered” status (include order number/tracking number). We will investigate with the carrier and resolve (replace/refund) within 7 days.

Damaged Orders: Inspect packages on delivery – note damage on the carrier’s receipt and email us within 3 days (with photos of damage/packaging). We offer free replacements or full refunds (no return required for damaged items).

Address Accuracy

Confirm your shipping address before payment – we cannot redirect orders after shipping.
Incorrect or missing addresses may cause delivery failures or returns. If the carrier returns the order to us, you will be responsible for reshipping costs ($18 for U.S. orders; international costs vary).

Contact Us

  • Shop: Sweetslolita
  • Email: support@sweetslolita.com
  • Address: 
    No.1188 Chengbei East Road, Gusu District
    Room 1108A02, 11th Floor, Building 1, Jiangxing Commercial Plaza
  • Tel: +86 18398656849
  • Office Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-8)