FAQs

• Check with your neighbors, building entrance guard, and local express company.
• If still unable to locate, contact us for assistance.

• Hand wash and air dry recommended for most products, especially those with special craftsmanship (embroidery, studded, etc.).

• Orders are processed within 2-5 business days before shipping.
• You'll receive a shipping confirmation email with tracking information.
• Track your order using the "Track Order Details" link on our website or your account.
• Shipping times vary based on location.
• If no update after 5-7 days, contact support@sweetslolita.com.

• Contact support@sweetslolita.com, We will reply within 48 hours and provide a solution.
• Use Live Chat on business days.

• Email (preferred) or call us with your order details.
• Orders cannot be canceled once shipped.
• For shipped orders, you can return or exchange the item.
• Shipping cost for returns is your responsibility.
• Refund issued upon receiving the returned item.

• Lolita clothing takes 2-5 business days for tailoring, plus 5-8 business days for delivery (total 7-13 business days).

• Check your shipping confirmation email for tracking information.
• If you haven't received a shipping confirmation, your order is still being processed.

• Contact the shipping carrier to schedule a redelivery, nominate a safe place for delivery, or pick it up from your local shipping location.

• Incomplete delivery address or lack of signature within the allotted time.
• Contact customer service immediately for assistance.

• No extra charges for separate shipments.
• Items may be shipped from the closest warehouse to you.
• Large or bulky items may be shipped separately for safety.

• Contact support@sweetslolita.com within 14 days of receiving your order.
• Refer to the Refund Policy for details.

• 5-7 business days after your return is inspected and approved.
• Contact your bank or credit card company if your refund hasn't been posted within this timeframe.

• We support payment methods including MasterCard, VISA, JCB, AMEX, Paypal, Diners_club, Maestro, and Unionpay.

• You haven't registered: Contact support@sweetslolita.com.
• Incorrect password: Reset your password using "Forgot Your Password?" on the login page.
• Check your spam or trash folder for the reset link.

• You used express checkout without logging in.
• Contact customer service to link your order to your account.

• No, you can check out as a guest.
• Registration allows you to track orders and view history.

• Random order verification to prevent fraudulent activity.
• Provide detailed personal information for authorization.
• Unauthorized orders will be canceled after one week.

• Transactions are secure.
• PayPal is recommended for the safest payment experience.
• Look for the padlock symbol in the address bar for secure environment.
• SSL technology protects your personal information.

19. Where our branches are located?

• Hong Kong Address

  Company Name: LUX MUTUAL ENTERTAINMENT TECHNOLOGY CO., LIMITED
  Address:
  UNIT 89, 3/F., YAU LEE CENTRE,
  NO.45, HOI YUEN ROAD,
  KWUN TONG,
  HONG KONG

• Only one coupon code per order.
• Enter the code in the Promo code bar on the checkout page.

• First-purchase discount.
• Faster checkout.
• Order tracking.
• Saved favorites.
• Exclusive deals and promotions.