FAQ

• Check with your neighbors, building entrance guard, and local express company.
• If still unable to locate, contact us for assistance.

• Hand wash and air dry recommended for most products, especially those with special craftsmanship (embroidery, studded, etc.).

• Orders are processed within 2-5 business days before shipping.
• You'll receive a shipping confirmation email with tracking information.
• Track your order using the "Track Order Details" link on our website or your account.
• Shipping times vary based on location.
• If no update after 7 days, contact support@sweetslolita.com.

• Contact support@sweetslolita.com, We will reply within 48 hours and provide a solution.
  

• Email (preferred) or call us with your order details.
• Orders cannot be canceled once shipped.
• For shipped orders, you can return or exchange the item.
• Shipping cost for returns is your responsibility.
  

• The total delivery time = Processing Time (2–5 business days) + Shipping Time (varies by shipping method and destination). For detailed information, please refer to our Shipping Policy page.

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and instructions.
  If you have not received a shipping confirmation, your order is still being processed. You can also track your order directly on our website at Order Tracking Page

• Contact the shipping carrier to schedule a redelivery, nominate a safe place for delivery, or pick it up from your local shipping location.

• Incomplete delivery address or lack of signature within the allotted time.
• Contact customer service immediately for assistance.

• No extra charges for separate shipments.
  
• Large or bulky items may be shipped separately for safety.

• Contact support@sweetslolita.com within 14 days of receiving your order.
• Refer to the Refund Policy for details.

• Your refund will be processed within 7 business days after your return has been inspected and approved.
• Contact your bank or credit card company if your refund hasn't been posted within this timeframe.

• We accept a variety of payment methods to make your checkout experience convenient. Our main supported payment options include Visa, PayPal and more.
  

  For more details on all available payment options, please refer to our Payment Information Page

• You haven't registered: Contact support@sweetslolita.com.
• Incorrect password: Reset your password using "Forgot Your Password?" on the login page.
• Check your spam or trash folder for the reset link.

• You used express checkout without logging in.
• Contact customer service to link your order to your account.

• No, you can check out as a guest.
• Registration allows you to track orders and view history.

• Random order verification to prevent fraudulent activity.
• Provide detailed personal information for authorization.
• Unauthorized orders will be canceled after one week.

• Transactions are secure.
• PayPal is recommended for the safest payment experience.
• Look for the padlock symbol in the address bar for secure environment.
• SSL technology protects your personal information.

19. Where our branches are located?

• Our company, Chengdu Lux Interactive Entertainment Technology Co., Ltd.
  , is headquartered in Chengdu. You can contact us through the following channels:

  • Email: support@sweetslolita.com

  • Phone: +86 13558777314

  • Address: No. 1102, 11th Floor, Unit 1, Building 4, No. 1700, North Section of Tianfu Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone

  • Office Hours: Monday to Sunday, 8:00 AM – 6:00 PM (GMT-8)

• Only one coupon code per order.
• Enter the code in the Promo code bar on the checkout page.

• First-purchase discount.
• Faster checkout.
• Order tracking.
• Saved favorites.
• Exclusive deals and promotions.

Customer Service

Have more questions? feel free to contact us now.

Phone: +86 13558777314
Email: support@sweetslolita.com